Consumer Relationship Management
A Market Leading FMCG CRM used by Global Businesses. Let us look after you, while you are enabled to look after your consumers.
Holograph’s DXP CRM is a standout, bespoke case management platform designed to enable your Consumer Care team! With our powerful array of tools, you can ensure the fastest and most efficient response to every query, while tracking product quality and agent performance through our customisable live KPIs.
Key Features
Our platform is much more than a simple storage and messaging system for consumer enquiries. It is a highly adaptable care platform, which integrates with your brand, with a great range of base features including:
○
Integration with your platform – Holograph DXP CRM is designed to integrate with your system to seamlessly enhance your business operations, from incoming calls to social media comments you can store and manage all consumer communications.
○
Multichannel Support – Process incoming and outgoing consumer contact including e-mail, social media, and form submissions with our automatic analysis and classification of customer requests using data mining.
○
Automatic E-mail Responses – Keep customers in the loop with automatic e-mail confirmation and responses, making sure they are never left waiting.
○
Factory & Lab Integration Support – Exchange information securely between your Consumer Care Team, Quality Control, Labs and Factories..
○
Intelligent FAQs & Automated Suggestions – Intelligent suggestions offer related responses for agents to respond quickly, while FAQs outlining frequent responses to queries can be integrated into a letter or email effortlessly.
○
Work Queues & Dispatcher Mode – Manage your team with peak efficiency by using work queues to quickly sort and assign newly created cases, allowing you to choose the right team member for the job, every time.
○
Global Language Support – Use the system, FAQs and Consumer Care Forms in any language. Retain complete control over all translations.
○
Advanced Real-Time Statistics and Reporting – Monitor key performance indicators such as case response times and customer satisfaction with our role sensitive customisable dashboards.
Don’t see a feature you’re looking for? Holograph DXP CRM is as versatile as you want it. We will work with you to tailor Holograph DXP CRM to fit your business structure and meet your consumer care teams expectations.
Support your customers
We specialise in developing digital tools that confidently equip our clients, and with customer satisfaction being a top priority we understand how important an easy-to-use consumer care platform is to successfully nurture your community.
Empower your agents
Provide your teams with powerful tools to promote productivity and problem-solving when supporting consumers. With a single client view (SCV) and in-depth reporting, agents will have a comprehensive overview of cases at the click of a button. Teams will confidently manage ticketing and support efficiently and effectively.
Get in touch
Want some more information? Fill out the form below and someone from the Holograph DXP CRM team will get back to you as soon as possible.