Part of Holograph's SiriusOS Digital Experience Platform
Holograph’s EPIK CRM is a standout, bespoke case management platform designed to supercharge your Consumer Care team! With our powerful array of tools, you can ensure the fastest and most efficient response to every query while tracking agent performance through our customisable KPIs.
Support your customers
We specialise in developing digital tools that confidently equip our clients, and with customer satisfaction being a top priority we understand how important an easy-to-use consumer care platform is to successfully nurture your community.
Support your customers
We specialise in developing digital tools that confidently equip our clients, and with customer satisfaction being a top priority we understand how important an easy-to-use consumer care platform is to successfully nurture your community.
Empower your agents
Provide your teams with powerful tools to promote productivity and problem-solving when supporting consumers. With a single client view (SCV) and in-depth reporting, agents will have a comprehensive overview of cases at the click of a button. Teams will confidently manage ticketing and support efficiently and effectively.
Features
Our platform is much more than a simple storage and messaging system for consumer enquiries. It is a highly adaptable care platform, which integrates with your brand, with a great range of base features including:
Integration with your platform – EPIK CRM is designed to integrate with your system to seamlessly enhance your business operations.
Multichannel Support – Process incoming and outgoing consumer contact including e-mail, social media, and form submissions with our automatic analysis and classification of customer requests using data mining.
Automatic E-mail Responses – Keep customers in the loop with automatic e-mail confirmation and responses, making sure they are never left waiting.
Business Intelligent FAQs & Suggestions – Intelligent suggestions offer related responses for agents to respond quickly, while FAQs outlining frequent responses to queries can be integrated into a letter or email effortlessly, ensuring a speedy and consistent user experience.
Work Queues & Dispatcher Mode – Manage your team with peak efficiency by using work queues to quickly sort and assign newly created cases, allowing you to choose the right team member for the job, every time.
Advanced Real-Time Statistics and Reporting – Monitor key performance indicators such as case response times and customer satisfaction with our role sensitive customisable dashboards.
Don’t see a feature you’re looking for? EPIK CRM is as versatile as you want it. We will work with you to mould EPIK CRM to fit your business structure and meet your customers’ expectations.
Get in touch
Want some more information on our EPIK CRM? Fill out the form below and someone from the EPIK CRM team will get back to you as soon as possible.