Introducing an integrated and efficient consumer care tool for you and your team.
Process incoming and outgoing consumer contact including e-mail, social media, and form submissions with our automatic analysis and classification of customer requests using data mining.
EPIK CRM is designed to integrate with your system to seamlessly enhance your business operations, from incoming calls to social media comments you can store and manage all consumer communications.
Keep customers in the loop with automatic e-mail confirmation and responses, making sure they are never left waiting.
Exchange information securely between your Consumer Care Team, Quality Control, Labs and Factories...
Intelligent suggestions offer related responses for agents to respond quickly, while FAQs outlining frequent responses to queries can be integrated into a letter or email effortlessly.
Use the system, FAQs and Consumer Care Forms in any Language. Retain complete control over all translations.
Manage your team with peak efficiency by using work queues to quickly sort and assign newly created cases, allowing you to choose the right team member for the job, every time.
Monitor key performance indicators such as case response times and customer satisfaction with our role sensitive customisable dashboards.
Don't see a feature you're looking for? Holograph DXP CRM is as versatile as you want it. We will work with you to Tailor Holograph DXP CRM to fit your business structure and meet your consumer care teams expectations.
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